Do you offer free shipping?

Yes, we offer free shipping. For orders within Slovenia, free shipping is available for orders over 50 . For other European countries, the minimum order value for free shipping varies. Please refer to the chart below to see the minimum order value required for free shipping in each country:

What payment methods do you accept?

We offer various convenient payment methods to cater to our customers’ preferences. During the purchase process, you can choose from the following payment options:

  1. Credit or Debit Card: Pay securely using major credit or debit cards. Simply provide your card details during checkout, and the transaction will be processed securely through our payment gateway.

  2. Bank Transfer: You have the option to send money to our bank account, including the order number in the payment details. Once the payment is received and verified, we will proceed with the order fulfillment.

  3. Payment at the Door: For added convenience, we offer a “Pay at the Door” option for certain locations. You can choose to pay in cash or by card when you receive your package from our delivery personnel. It is available only for Slovenia.

Please note that payment options may vary based on your location and other factors. Rest assured, we prioritize the security and privacy of your payment information, and all transactions are processed in compliance with industry standards.

If you have any specific inquiries or need assistance with the payment process, please do not hesitate to contact our customer support team. We are here to ensure a smooth and secure payment experience for all our valued customers.

How can I track my package?

To track your package, please follow these steps:

  1. Visit website: https://gls-group.com/SI/en/parcel-tracking.html?match=
  2. On the tracking page, enter the tracking number provided to you at the time of shipment.
  3. Click on the “Search” button to initiate the tracking process.
  4. The website will provide you with real-time updates on the status and location of your package.

Please note that tracking information may take some time to become available after your order has been shipped. If you encounter any issues or have further questions, please don’t hesitate to reach out to our customer support team for assistance.

Are there any additional charges for international orders?

No, for international orders, there are no additional charges besides the shipment cost, which varies depending on the destination country. We strive to provide transparent pricing, and the shipping cost will be clearly indicated during the checkout process before you finalize your order. And we do offer free shipping for orders that exceed a specific value. For Slovenia, orders over 50 euros qualify for free shipping. As for other European countries, the minimum order value for free shipping varies. You can find the detailed chart with the minimum order values for free shipping under the question, “Do you offer free shipping?” on our website. This chart will provide you with the specific order value required to be eligible for free shipping in each country. We believe in providing our customers with cost-saving options and the opportunity to enjoy free shipping on qualifying orders.

Can I get assistance with choosing the right size or style?

Certainly! We are more than happy to assist you in choosing the right size or style for your purchase. If you have any questions or need guidance, please don’t hesitate to contact us. You can reach out to us via email at alfeoshop@gmail.com. Our dedicated team will promptly respond to your inquiries and provide you with personalized assistance to ensure you find the perfect fit and style. We value your satisfaction and want to make your shopping experience as smooth and enjoyable as possible. Feel free to contact us anytime for any assistance you may need.

Can I cancel or modify my order after it has been placed?

If your order has not been processed, you can cancel or modify it directly through our website. Simply log in to your account, navigate to the order section, and follow the provided instructions to cancel or make changes to your order.

However, if your order has already been processed, please contact us immediately via email at alfeoshop@gmail.com. Our team will assist you in resolving the situation and provide further guidance on the available options. We understand that circumstances may change, and we will do our best to accommodate your request and provide the necessary help.

Please note that once an order has been shipped, it cannot be canceled or modified. In such cases, we recommend referring to our return/exchange policy or contacting our customer support for further assistance in resolving any concerns or issues with your order.

Do you have a physical store or showroom?

No, we currently operate exclusively online and do not have a physical store or showroom. Our website serves as the primary platform for you to explore our collection, make purchases, and receive our products conveniently at your preferred location. We strive to provide a seamless online shopping experience, offering detailed product descriptions, high-quality images, and size guides to assist you in making informed decisions. If you have any questions or require assistance, our customer support team is available to help via email at alfeoshop@gmail.com. We appreciate your understanding and look forward to serving you through our online platform.

Besıdes, you can visit our workplace located in Slovenia, Novo Mesto, for details, please check the question: ‘Can I visit your store in person to try on or purchase items?'”

Can I visit your store in person to try on or purchase items?

Yes, you can visit our workplace located in Slovenia, Novo Mesto, to try on and purchase items. To ensure a personalized experience, we kindly request that you contact us in advance and schedule an appointment. By doing so, we can arrange a time that suits you best, allowing you to explore and experience the ALFEO collection firsthand. Please reach out to us via email at alfeoshop@gmail.com to schedule your appointment and receive further details about our location. We look forward to welcoming you to our workplace and assisting you in finding the perfect items that meet your style and preferences.

How can I contact your customer support for further assistance?

To contact our customer support for further assistance, you can reach us via email at alfeoshop@gmail.com. Whether you have questions, need clarification, or require assistance with any aspect of our products or services, our dedicated support team will be more than happy to help. Please feel free to send us an email, and we will respond to your inquiries as promptly as possible. We value your satisfaction and strive to provide excellent customer support to ensure a smooth and enjoyable shopping experience with us.

Where is your fashion brand located?

Our fashion brand is located in Novo Mesto, Slovenia. Novo Mesto is a beautiful city in southeastern Slovenia known for its rich history and vibrant culture. We take pride in being based in this region and draw inspiration from the local surroundings. While our physical presence is in Novo Mesto, we ship our fashion products to customers throughout Europe.

What are your shipping rates and delivery times?

In Slovenia, everything is delivered the next working day, in Europe, you have the number of days indicated below next to each country in brackets.

 

 

Countries and transit time in working days (weekends and holidays are not counted)

Zone 1

Austria (3), Germany (2), Luxembourg (3), Netherlands (3), Belgium (3)¹

 

Zone 2

Italy (3), Denmark (3)

 

 

 

 

Zone 3

Hungary (2), France (3)¹, Poland (3), Czech (2), Slovakia (2)¹, GBR (4)**¹, Lithuania (4)¹; Monaco (2-3)

Zone 4

Romania (2)¹, Spain (3), Sweden (2-4), Estonia (4), Latvia (5)¹, Finland (4-6)¹, Serbia (3-4)**

Zone 5

Portugal (4), Switzerland (3)**, Ireland (3-5)¹, Greece (3-4), Turkey (6)**¹

 

Zone 6

Bulgaria (4), Norway (4)**

 

 

 

 

Croatia

Croatia (1-4)*

 

 

 

 

 

The transit time is for informational purposes only and is not guaranteed.

What is your return/exchange policy?

At ALFEO, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange eligible items within 14 days from the date of delivery. To ensure a smooth process, please review the following guidelines:

Eligibility for Returns/Exchanges: To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that certain products, such as intimate apparel or personalized items, may not be eligible for returns or exchanges due to hygienic or custom reasons. We advise checking the product page for specific return eligibility information.

How to Initiate a Return/Exchange: To initiate a return or exchange, simply contact our customer support team at alfeoshop@gmail.com. Our dedicated team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, which you must include on the return package.

Shipping of Returns/Exchanges: Customers are responsible for the shipping costs of returning or exchanging items, unless the return is due to our error or a defective product. To ensure a smooth return process, we recommend using a trackable shipping method to ensure safe and timely delivery.

Refunds and Exchanges Process: Once we receive and inspect the returned item, we will notify you of the status of your return or exchange. For eligible returns, refunds will be issued to the original payment method used during the purchase. If you opt for an exchange, we will promptly process the exchange and ship the new item to you.

Damaged or Defective Items: In the unfortunate event that you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. Our team will take care of the situation and arrange for a return or replacement of the item at no additional cost to you.

Please keep in mind that specific restrictions and exceptions may apply, and our policy may vary based on certain products or promotional offers. If you have any further questions or need more information on our return and exchange process, don’t hesitate to reach out to our customer support team.

We value your satisfaction and are dedicated to making your shopping experience with us enjoyable and hassle-free. Thank you for choosing ALFEO!

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